FAQ
About Our Products
Do I need to do a patch test before using Perricone Cold Plasma products?
Yes. Our formulas use technologies that work differently from traditional skincare, so we recommend a simple compatibility test before you begin. Apply a small amount to the neck, just below the ear, once a day for three consecutive days. A mild tingling or warming sensation during this test is normal. If you experience irritation at any point, stop using the product. Once you have confirmed the product suits your skin, you can begin using it as directed.
Why does my product feel warm or tingle when I apply it?
A tingling or warming sensation can be a normal response to some of the active ingredients in our formulas. This is expected during the compatibility test described above and typically during early use. If irritation occurs rather than a mild sensation, discontinue use.
Why does the colour of my product vary between orders?
Our formulas contain a high proportion of natural ingredients, and colour can vary naturally from batch to batch. This does not affect how the product performs.
Why can I smell a scent in my product, and is that normal?
Many of our ingredients are naturally derived and some carry their own natural scent. We are committed to formulation integrity and effectiveness, which means these scents are not always able to be masked. Any scent should fade after application.
What should I do if a product irritates my skin?
Stop using the product immediately. If irritation continues or you are concerned, please seek advice from a doctor, medical practitioner, or pharmacist. You are also welcome to contact our Customer Care team, details below.
Customer Service
Wondering something? Let's sort it. If you want to know, we would love to help you with some facts. If you can't find what you are looking for just visit our Contact Us page or reach out to perriconesubdquestions@grbrandsglobal.com, and our beauty advisors are available to help.
Ordering and Payment
Is Perricone Cold Plasma Sub D a subscription service?
No. Every purchase on our international site is a one-off order. Sub D is not a subscription service internationally.
Can I cancel my order once it has been placed?
Once an order is placed it enters our fulfilment process and we are unable to make changes or cancel it. If your order has arrived and you would like to return it, please contact our Customer Service team and we will be happy to help. UK and EU customers have a statutory right to cancel within 14 days of receiving their order.
Will I receive an order confirmation?
Yes. You will receive a confirmation email shortly after placing your order, including your order number and a summary of your purchase.
What payment methods do you accept?
We accept major credit and debit cards, along with a range of local payment options depending on your country. Available options will be shown at checkout for your location.
What currency will I be charged in?
Prices are displayed and charged in your local currency where supported. Your checkout total will show the currency being charged to your card, including the currency code (for example, GBP 52.00 or AUD 91.00) so there is no confusion over which currency applies.
Are your prices inclusive of duties and taxes?
Yes. Prices shown include all applicable duties and local taxes for your country. There are no surprise charges on delivery.
What will appear on my bank statement?
Your purchase will appear on your statement under the descriptor shown in your order confirmation email. If you see a charge you do not recognise, please contact our Customer Service team.
Shipping and Delivery
Do you ship internationally?
Yes. We ship to customers in over 50 countries across Canada, Europe, the UK, the Middle East, Asia-Pacific and beyond. International orders are fulfilled in partnership with OpenBorder, our authorised international Merchant of Record. If you are visiting from the US, you will be directed to subd.com for US orders. Everyone else will see our global site with local pricing in their own currency. To confirm we ship to your country, simply begin checkout. All duties and taxes are included, so there are no surprise charges on delivery.
How long will my order take to arrive?
Delivery times vary by country. As a guide:
- UK and Europe, approximately 5 to 10 business days.
- Middle East, approximately 7 to 12 business days.
- Asia-Pacific, approximately 7 to 14 business days.
You will receive a tracking link once your order has shipped.
How much does shipping cost?
Shipping rates are calculated at checkout based on your delivery address, and you will see the full cost before you pay. We offer free standard shipping on qualifying orders.
Can I track my order?
Yes. Once your order has shipped you will receive a confirmation email with a tracking link.
What happens if I am not home when my order arrives?
If you are not home, the courier will usually leave a card with instructions on how to collect or rearrange delivery.
What do I do if my order has not arrived?
Please first check your tracking link, as most delays are short and shown there. If your tracking has not updated in five working days, or your parcel is marked as delivered but you have not received it, please contact our Customer Service team via contact us and we will investigate.
What do I do if my order arrives damaged or is the wrong product?
Please contact us within 14 days of receipt with your order number and, if possible, a photo of the damaged item or incorrect product. We will arrange a replacement or refund straight away.
Will I have to pay customs duties or import taxes on delivery?
No. All applicable duties and local taxes are included in the price you see at checkout. There is nothing extra to pay on delivery.
Who is the Merchant of Record for my order?
OpenBorder is the Merchant of Record for your international purchase. This means OpenBorder is responsible for the international sale, tax collection and customs clearance on our behalf. This may be shown on your order confirmation and invoice.
Do you use freight forwarding services?
We are only able to ship to addresses within our approved delivery countries and do not support the use of freight forwarding services. If an order is placed using a freight forwarder or third-party international shipping service, we cannot guarantee delivery and are unable to accept returns or offer refunds for items sent to freight forwarder addresses.
Returns and Refunds
How do I return my product?
If you are not completely satisfied with your purchase, Please contact our Customer Service team through the Contact Us page or email perriconesubdquestions@grbrandsglobal.com with your order number, and we will be happy to help. Refunds will be issued to your original payment method.
How long do I have to return an item?
UK and EU customers have a statutory right to cancel within 14 days of receiving their order, without giving a reason, and will receive a full refund. For all other markets, if you are not satisfied with your purchase please contact our customer service team via contact us and we will do our best to help.
What do I do if my order arrives damaged or is the wrong product?
Please contact us within 14 days of receipt with your order number and, where possible, a photo of the damaged or incorrect item. We will arrange a replacement or refund.
My skin reacted to a product. What should I do?
We are sorry to hear this. Please stop using the product immediately and contact our Customer service team via contact us with your order number so we can arrange a refund. If you are experiencing a serious reaction, please seek advice from a healthcare professional without delay.
Contact Us
How do I contact Customer Service?
We are here to help. You can reach us through the contact form on our Contact Us page or email us at perriconesubd@grbrandsglobal.com. We aim to respond as quickly as possible and always within 24 hours.
What are your customer service hours?
We aim to respond to all enquiries within 24 hours.
What languages do you support?
Our global Customer Service is provided in English. Additional languages may be available in selected markets.
Privacy and Your Data
Who is responsible for my personal data?
OpenBorder is the Data Controller for personal data collected when you place an order on the international site. Full details are in the Privacy Policy.
How do I unsubscribe from marketing emails?
You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email from us, or by contacting Customer Service. You will only receive marketing emails if you have actively opted in at checkout or when creating an account.
Do I need to create an account to place an order?
No. You can check out as a guest.