Privacy policy

Privacy Policy

Last updated: August 13, 2026

At OpenBorder, Inc. (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or make a purchase from www.global.subd.com (the “Site”), or otherwise interact with us.

If you are located in the UK or European Economic Area (“EEA”), this Privacy Policy is intended to help you understand your rights under applicable data protection laws, including the UK GDPR and EU GDPR.

If you are located in Canada, this Privacy Policy is also intended to help you understand your rights under Canada's federal private-sector privacy law, the Personal Information Protection and Electronic Documents Act (“PIPEDA”), Canada's Anti-Spam Legislation (“CASL”), and, if you are a resident of Quebec, Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25 (“Law 25”).

Cold Plasma Sub-D is the brand. OpenBorder, Inc. is the authorised international Merchant of Record and the Data Controller for all personal data collected when you shop for Cold Plasma Sub-D products on the global site. This means that while you are buying Cold Plasma Sub-D products, we are responsible for the sale, your payment, your delivery, and the protection of your personal data.

1. Who We Are

For the purposes of data protection law, OpenBorder, Inc. is the data controller of your personal data.

OpenBorder, Inc.
1317 Edgewater Drive, Suite 6010, Orlando, Florida 32804
Email: privacy@openborder.com

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us using the details above.

For the purposes of Canadian privacy law, including Law 25, our Privacy Officer — the person accountable for our compliance with PIPEDA and Law 25 — is: [Insert Privacy Officer name and title].

2. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Information You Provide Directly

When you place an order, create an account, sign up for marketing, contact us, or otherwise interact with the Site, we may collect:

Name
Billing address
Shipping address
Email address
Phone number
Payment and transaction details
Account login details
Any information you provide in communications with us

b. Information Collected Automatically

When you browse the Site, we may automatically collect certain technical and usage information, such as:

IP address
Browser type and version
Device type
Time zone
Pages viewed
Referring website
Shopping behavior on the Site
Cookie and tracking data
Any other ancillary data as for marketing tracking purposes

c. Information from Third Parties

We may receive personal data from third parties, including:

Shopify
Payment processors
Delivery and logistics providers
Analytics providers
Advertising and marketing partners
Fraud prevention providers

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and operate the Site
To process and fulfill your orders
To take payment and prevent fraudulent transactions
To ship products and provide order updates
To manage returns, refunds, and customer support
To create and manage customer accounts
To improve our products, services, and website
To send service-related communications
To send marketing communications where permitted by law or where you have consented
To personalize content, offers, and advertising
To comply with legal obligations
To establish, exercise, or defend legal claims

4. Legal Bases for Processing

If you are in the UK or EEA, we process your personal data only where we have a lawful basis to do so. These legal bases include:

a. Performance of a Contract

We process your personal data where necessary to perform a contract with you, including:

Processing your order
Delivering your goods
Handling payments, returns, and customer support

b. Legitimate Interests

We may process your personal data where necessary for our legitimate interests, provided those interests are not overridden by your rights. This includes:

Operating and improving our business and Site
Preventing fraud and misuse
Maintaining security
Understanding customer behavior
Sending limited non-intrusive marketing where permitted

c. Consent

We rely on your consent where required by law, including for:

Certain cookies and tracking technologies
Email marketing in some circumstances for marketing purposes
Personalized advertising where required

You may withdraw your consent at any time.

d. Legal Obligation

We may process your personal data where necessary to comply with legal and regulatory obligations.

e. Canada — Consent

If you are located in Canada, PIPEDA requires that we have your knowledge and, where required, your consent before we collect, use, or disclose your personal data. We rely on:

Express consent — for example, when you opt in to marketing communications or provide sensitive personal data
Implied consent — for example, where you provide personal data for an obvious purpose, such as giving us your shipping address to deliver your order
Permitted exceptions — in limited circumstances set out in PIPEDA and, for Quebec residents, Law 25, we may collect, use, or disclose personal data without consent, such as to comply with a legal or regulatory requirement, to investigate a breach of an agreement or the law, or in an emergency that threatens someone's life, health, or safety

As with the consent described above, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and, where applicable, personalize advertising.

Some cookies are strictly necessary for the Site to function. Others, such as analytics and advertising cookies, may only be used with your consent where required by law.

We categorize cookies as:

Strictly Necessary: Required for website operation
Performance: Measure traffic and user interaction
Functional: Enable personalization and enhanced features
Targeting: Used by advertising partners to build profiles
Unclassified: Currently under evaluation

You can manage your cookie preferences through our cookie banner or your browser settings.

If you are a resident of Quebec, Law 25 requires that we obtain your prior, express consent — through the cookie banner referenced above — before activating any cookie or tracking technology that is not strictly necessary for the Site to function, including our Performance, Functional, and Targeting cookies.

6. Sharing Your Personal Data

We may share your personal data with trusted third parties where necessary to operate our business, including:

Shopify, as our e-commerce platform provider
Payment processors
Shipping, logistics, and fulfillment partners
IT, hosting, and cloud service providers
Analytics providers
Customer support providers
Marketing and advertising partners
Professional advisers such as lawyers, accountants, and insurers
Government, regulatory, or law enforcement authorities where required by law

We do not sell your personal data in the ordinary sense of the word.

7. Shopify

OpenBorder, Inc. is the Shopify merchant of record for the Site. Shopify provides the e-commerce platform that enables the sale of Cold Plasma Sub-D products to you.

Your data may be stored through Shopify's data storage, databases, and general Shopify application. Shopify processes personal data in accordance with its own privacy and security practices.

You can read Shopify's own privacy documentation here: https://www.shopify.com/legal/privacy

8. International Transfers

Your personal data may be transferred to and processed in countries outside the UK or EEA, including countries that may not provide the same level of data protection as your home country.

Where we transfer personal data internationally, we take steps to ensure appropriate safeguards are in place, such as:

Adequacy decisions
Standard contractual clauses
UK international data transfer arrangements
Other lawful transfer mechanisms

If you are located in Canada, your personal data will likely be transferred to, and processed in, the United States and other countries outside Canada — including through service providers such as Shopify, payment processors, and cloud hosting providers — using the safeguards described above.

If you are a resident of Quebec, before transferring your personal data outside Quebec we conduct a privacy impact assessment that considers the sensitivity of the data, the purpose for which it will be used, the protections that will apply in the destination jurisdiction, and, where relevant, any contractual obligation to notify you of the transfer.

9. Data Retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, including:

To provide products and services to you
To comply with legal, tax, accounting, and regulatory obligations
To resolve disputes
To enforce our agreements

The retention period depends on the type of data and the reason we hold it.

10. Your Rights

If you are located in the UK, the EEA, or Canada, subject to certain conditions, exceptions, and variations under applicable law, you may have the following rights:

The right to access the personal data we hold about you
The right to correct inaccurate or incomplete personal data
The right to request deletion of your personal data (UK and EEA)
The right to restrict processing (UK and EEA)
The right to object to processing (UK and EEA)
The right to data portability (UK, EEA, and, for Quebec residents, under Law 25)
The right to withdraw consent at any time where processing is based on consent
The right to lodge a complaint with your local data protection or privacy authority

To exercise your rights, please contact us at support@openborder.com.

If you are a resident of Quebec, you may also have the right to:

Be informed, on request, of the personal data collected about you through the use of technology — including cookies — that allows you to be identified, located, or profiled, and of the means available to deactivate that technology
Be informed of any decision made exclusively on the basis of automated processing of your personal data, including the personal data used, the reasons, and the main factors that led to the decision, and to submit observations to a member of our staff who can review it

11. Marketing Communications

If you subscribe to our marketing emails, we may send you information about our products, services, promotions, and updates.

Where required by law, we will only send you marketing with your consent or where otherwise lawfully permitted.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at subd@openborder.com.

For information on how Shopify, our e-commerce platform provider, processes your data, see Shopify's privacy documentation: https://www.shopify.com/legal/privacy

If you are located in Canada, our marketing emails are also governed by Canada's Anti-Spam Legislation (CASL). As CASL requires, our marketing emails identify us and include a valid mailing address, and we keep the unsubscribe link active for at least 60 days and process unsubscribe requests within 10 business days of receipt.

12. Security

We take reasonable technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

However, no method of transmission over the internet or method of electronic storage is completely secure.

13. Children

Our Site is not intended for children, and we do not knowingly collect personal data from children.

If you are a resident of Quebec and under 14 years of age, we require the consent of a parent or legal guardian before collecting your personal data.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. We will post the updated version on this page and update the “Last updated” date above.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: